Espire believes that "QUALITY is a QUALIFIER". Customer satisfaction is Espire's highest priority. We achieve this goal by continuously improving the cost effectiveness and performance of all our products and processes, as well as focusing on innovation. Commitment to Quality is an initiative adopted by Espire in refining the values and a common understanding of the framework to serve quality. Focused on customer satisfaction, Espire provides the highest standard of product functionality, usability, and service.
With software projects growing in size, numbers, complexity, and technological diversity, Espire uses consistent, evolving and cost-effective software processes used across all the projects. Espire's quality system and processes lead to continual process improvement.
We shall endeavor to attain customer satisfaction by providing products, solutions and services that meet the stated and implied needs of the customer. We shall do so:
- By providing leadership to drive the continuous quest for Quality at ESPIRE,
- By following well defined, documented and continuously improving processes,
- By providing confidence to clients, employees and stakeholders that the requirements for Quality are being pursued, fulfilled and maintained continuously, and
- By developing and nurturing our human resources, recognizing that they are the key to our business and the success of this policy.
At Espire, we are committed to quality performance by:
- Going that extra mile to satisfy our customers by delivering products and services that meet their specified requirements cost-effectively and on time
- Continually improve the processes by which we provide our products and services
Espire lays strong focus on process quality to consistently deliver on time, cost-effective, high-quality solutions. This is done through a well defined, mature and continuously improving Quality Management System (QMS), which has evolved over a period of several years.
The quality systems at Espire match the best in the world, and contribute significantly to our performance and growth. We have instituted stringent quality assurance and control measures across the organisation and believe that sustained quality is most critical for our existence.
Quality is imbibed at every stage from analysis, specification, prototyping, development, testing and deployment of a software development product / project. Espire Quality Manual is the apex document which documents the Quality Policy, the Quality Objectives and the Quality Management System to be followed by all employees within Espire and to achieve customer satisfaction through conformance to requirements.
All our employees follow a documented Integrated Quality Management System (IQMS) to ensure that software and services provided by Espire conforms to specified requirements. Espire IQMS has been organised into procedures, guidelines, templates and checklist defined according to CMMI Level 5 specifications.
All activities impacting the service delivery and or compatibility with client expectations are viewed as detrimental to quality. Espire lays strong focus on process quality to consistently deliver on time, cost-effective, high-quality solutions.